Accessibility | National September 11 Memorial & Museum

We have resources for:

• Getting here
• Accessible pick-up and drop-off locations
• Visiting the Memorial
• Visiting the Museum
• Online and on-site accessibility resources
• Services available by request

Accessible Public Transportation

There are several accessible public transportation options in lower Manhattan. The M5, M9, and M20 New York City transit buses all offer accessible service.

The following train stations are accessible:

• Chambers Street 1, 2, 3 subway station
• WTC Cortlandt 1 subway station
• Fulton Street A, C, J, Z, 2, 3, 5 subway station
• Brooklyn Bridge/City Hall 4, 5, 6 subway station

For more information on accessibility via public transit, please call 311.

Accessible Pick-up and Drop-off Locations

The accessible pick-up/drop-off location is at the intersection of Liberty Street and Trinity Place. This point is available for privately owned vehicles servicing passengers with disabilities.

Find more information and driving here and parking facitlities.

Access-A-Ride

If you are traveling to the 9/11 Memorial & Museum with Access-A-Ride, the drop-off/pick-up location is at the intersection of Cortlandt and Greenwich Streets, on the east side of the Memorial Plaza.

Visiting the Memorial

Accessible Entrance to the Memorial

There are several accessible entrances to the Memorial. They are identified with the following symbol on the map: 

Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers, and strollers are accommodated at the 9/11 Memorial.

Service Animals

Service animals are welcome at the Memorial.

Memorial Design

The 9/11 Memorial names parapets are specially designed with chamfered corners so that a seated person or a person of short stature may experience the same view of the inner Memorial voids as a person experiencing the view from a higher vantage point. The design of the Memorial is based on the concept that the bottom of the central void of each pool cannot be seen by the visitor, which creates a sense of water flowing eternally without ever filling up the pools. Visitors are not intended to see all the way into the interior of the central void, as the voids of the pools are meant to symbolize the enormity of loss suffered on 9/11—a loss that can never be filled.

The design of the bronze names parapets surrounding the twin Memorial pools allows visitors to experience the names of the victims by touching the contours of the letters. Affiliations featured on the Memorial, such as company or flight names, are embossed, while the names of individual victims are cut out of the bronze.

Visiting the Museum

When to Visit

The Museum is now open as a one-way visitor experience with new health and safety measures in place and ongoing operational changes to ensure a safe Museum experience. Plan your visit today.

Care Partners

We offer free admission for one accompanying care partner. To request a ticket for your care partner after you have purchased your admission ticket, please contact the Access Department by sending an email to access@911memorial.org or by calling (646) 583-3419.

Service Animals

Service animals are welcome inside the Museum.

Entrance and Navigation

The single entrance to the Museum is accessible. On all levels inside the Museum, elevators and escalators are offered throughout the space wherever stairs are available.

All entrances and public areas of the Museum—including the exhibitions and the Museum Store—are wheelchair accessible.

Visitors with disabilities may use mobility devices, including manual and electric wheelchairs, mobility scooters, and manually powered mobility aids such as walkers, crutches, and canes in all areas open to the public.

Ramp

There is a ramp that leads to the overlook, just past the Information Desk in the Concourse Lobby. For easier navigation, we recommend that you travel down on the right side of the ramp. Alternatively, you may reach to the lower levels by taking the elevator in the Concourse Lobby.

Museum Security Screening

All visitors and baggage are subject to security screening, including any personal mobility devices.

Temperature

The temperature of the Museum is between 68 and 72 degrees Fahrenheit (20 and 22 degrees Celsius). You may want to bring a jacket or sweater to stay warm during your visit.

Restrooms

All public restrooms have wheelchair-accessible stalls.
 

Museum Seating

There is limited seating throughout the Museum. Benches are available in the Concourse Lobby, on the Ramp, in Memorial Hall, Foundation Hall, and within the memorial and historical exhibitions.

Quiet Space

If you need a quiet space in the Museum, you can ask a security guard or a staff member wearing tan or blue vest to lead you to the Reflecting on 9/11 Studio, which is our designated quiet space.

Online and On-Site Accessibility Resources

Assistive Listening System

Induction loops that transmit sound directly to visitors with T-coil compatible hearing aids and cochlear implants are installed throughout the Museum wherever there is audio.

Captioning and Transcripts

Open captioning or transcripts are available for all exhibition media installations that feature audio. For audio that accompanies video, open captioning is provided on the screen. For audio without video, captions are provided nearby on a printed label, transcript card, projection, or monitor.

Audio Description

The audio guide includes an audio description tour, which allows visitors who are blind or partially sighted to independently explore the Museum through vivid and detailed descriptions of the Museum’s exhibitions. The 9/11 Museum audio guide is VoiceOver compatible on all iOS devices, including devices offered by the Museum.

Accommodations Available by Request for Virtual Tours

The 9/11 Memorial Museum offers virtual tours led by Museum staff using Zoom. Visit our Virtual Tours page for more information and to book a tour,.

Below are the accommodations we provide for visitors with disabilities who have booked a virtual tour.

Sign Language Interpretation

American Sign Language interpretation is available free of charge for virtual tours upon request with two weeks’ notice.

If you would like International Sign or other sign language interpretation, we will do our best to arrange it. Please make a request with three weeks’ notice. Please contact (646) 583-3419 (voice or VP) or access@911memorial.org to place a request.

Live Captioning

Live captioning is available for virtual tours upon request with one week’s notice. Please contact (646) 583-3419 (voice or VP) or access@911memorial.org to place a request.

Verbal Description Virtual Tours

Verbal description virtual tour is available upon request with one week’s notice. Please contact (646) 583-3419 (voice or VP) or access@911memorial.org to place a request.

Contact Accessibility Department

For additional information for visitors with disabilities, please contact us at (646) 583-3419 (voice and VP) or email access@911memorial.org.

Visiting 911memorial.org

The National September 11 Memorial & Museum is committed to ensuring that this website, www.911memorial.org, is accessible to the widest possible audience. Visit our website accessibility page to learn more. Please contact us with any questions or concerns about accessibility regarding www.911memorial.org by contacting us via webaccessibility@911memorial.org or by calling (646) 583-3419