Accessibility | ENWIN

Accessibility at ENWIN Utilities

How Can We Help You?

We are committed to providing a friendly, accessible environment for all our customers, visitors and employees. Our staff is well trained and highly qualified to provide goods and services in a way that respects the dignity and independence of customers, visitors and co-workers with disabilities.

Policies and Procedures

Our Accessibility Policy is part of our commitment to making high-quality, cost-effective goods and services accessible to all our customers. Click here for a printable copy of our Accessibility Policy.

Upon request, we would be happy to provide more information about policies and procedures relating to providing services to people with disabilities, in a format that takes into account the person’s disability.

Accessible Building Features

We strive to offer accessible facilities, and have the following features for your convenience:

• Power-operated, automatic door openers on main entrances
• Wheelchair accessible meeting rooms for visitors and employees
• Wheelchair accessible washrooms for visitors and employees
• Lowered counters in our front Reception area
• Elevator to the upper floors
• Sidewalk curb for wheelchair and walker access

Planned Visits – Accommodation Requests

We value all our customers and look forward to meeting with you. Please let us know how we can serve you best. If you will require assistance during a planned visit to our office, click here to access a Customer Accommodation Request Form.

If a disruption limits accessibility features that you identified as required for your visit, the representative you are scheduled to meet will make every reasonable effort to contact you in advance to discuss an alternative arrangement suitable to both of you.

Unplanned Visits – Notice of Accessibility Device Temporarily Out of Service

Please check the website for accessibility notices before making an unscheduled visit to our facilities. If an accessibility device is temporarily out of service, notification will be posted on our website.

ENWIN’s Multi-Year AODA Plan

Our Multi-Year AODA Accessibility Plan

We Value Your Input

We strive to provide the best possible service to all our customers and welcome your comments. Click here for a printable copy of our Accessibility Feedback Form.

You may return your completed form by fax, mail, or email:

Fax to:
519-255-7423

Mail to:
ATTN: Customer Service Department, ENWIN Utilities Ltd.
4545 Rhodes Drive
P.O. Box 1625, Station “A”
Windsor, ON
N8W 5T1