Why accessibility testing with real users is so important – Accessibility in government

Why accessibility testing with real users is so important

Why accessibility testing with real users is so important

Posted by:
Helen Wood and Jennifer Klinec, Posted on: 20 March 2018

Categories:
Content, Design, Testing, Uncategorized, User research

Our team at the Crown Prosecution Service (CPS) is working on a service that aims to help CPS lawyers manage all the information they need when dealing with a case. This includes all the evidence and details of witnesses, defendants and victims.

The service is called Charge to IDPC (or C2i). IDPC stands for Initial Details of the Prosecution Case – this is a document that will be used during the trial in a Crown Court.

Although C2i is not currently a public-facing service – its users are our organisation’s lawyers – we still need to ensure that there are no barriers that could prevent people from accessing it.

We know from internal surveys that in the CPS there are currently 14 assistive technology users out of a total workforce of 5,915. That’s 0.24% or one in every 423 employees.

A total of 14 out of 5,915 isn’t a lot. But it [...]

Read article at accessibility.blog.gov.uk

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