Usability Testing by People with Disabilities: Some Guerrilla Tactics User Experience Magazine

Usability Testing by People with Disabilities: Some Guerrilla Tactics

As more companies look to ensure that their products can be used by people with disabilities, usability professionals are challenged to broaden their testing repertoire. An application or website may be designed and coded to meet accessibility standards and may also test adequately for general usability. But it still may not be usable by people with disabilities. You won’t know until you test your application with these users, too.

There are special considerations for user and task analysis, recruiting, and data analysis when testing users with disabilities. Of course, your test facility must be accessible and provide the required assistive technologies. But, usability testing with people with disabilities (PWDs) can be accomplished with the same “discount” methods that you may already be using to test people without disabilities.

The benefits of such testing extend beyond merely accommodating persons with disabilities. As people age, they often develop vision, hearing, dexterity, mobility, and cognitive issues. Any testing done with people with disabilities will benefit aging users as well.

Getting Started

As with usability, product development should address accessibility from the start, and not try to patch things up with some testing at the end [...]

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