U.S. Access Board Seeks Public Comment on Accessibility Guidelines for Self-Service Transaction Machines
September 27, 2022
Touchscreen kiosks and other types of self-service transaction machines (SSTMs) are a common feature in places of public accommodation, government offices, and other buildings and facilities, allowing users to independently conduct a range of transactions and functions. The U.S. Access Board has issued an advance notice of proposed rulemaking (ANPRM) on supplemental accessibility guidelines for different types of SSTMs, including electronic self-service kiosks, for persons with disabilities. The Board seeks comments on accessibility related to the various types of SSTMs, use and design of SSTMs, location of SSTMs, and economic impacts on small business, non-profit, and governmental entities in the implementation of accessible SSTMs.
SSTMs and kiosks typically have touchscreen interfaces with on-screen buttons or a keyboard. Without a physical keypad or other tactile controls, these machines are unusable by many people who are blind or have low vision if information is not provided audibly. They also frequently lack captioning and text equivalents for audible information, posing barriers for users who are deaf or hard of hearing. Additionally, automated teller machines (ATMs) and fare machines must be accessible for [...]