Toronto Looks Into Cost of Disability Accommodation
October 2, 2019 Greg Thomson
City has avoided hiring people with restrictions because of budget constraints, analyst said Laurie Monsebraaten
The Toronto Star Oct. 1, 2019
Louis Manno worked in the city’s old “Access Toronto” call centre for a dozen years until the current 311 information service was introduced in 2009 and forced him into early retirement.
Manno is blind, and the 311 technology was not compatible with his computer screen reader, which transcribed web pages into braille or speech so he could respond to callers’ queries.
“City staff knew I needed this technology to continue working there [...]