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Jun 23, 2021,09:39am EDT|
Three Apps That Are Making Customer Experience More Inclusive
Adrian Swinscoe
Contributor
Opinions expressed by Forbes Contributors are their own.
Entrepreneurs
I write about customer service and the customer’s experience.
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In a recent prediction, Forrester described 2021 as the year of inclusive customer experience (CX).
When I read that, I wondered if that implied it wasn’t inclusive before.
I’ll leave you to answer that question.
However, putting that to one side, one aspect of inclusivity that is not often discussed is disability.
This is something that I’ve explored before in:
- ‘Does The Hospitality And Service Industries Need More People With Disabilities?’, where I detailed an exceptional service experience I had with a young man that was operating the coffee station at the Novotel Aerocity in New Delhi who could neither hear nor talk; and
- In a podcast about the efforts of the folks who run Taziki’s Mediterranean Café, a fast-casual chain of franchised restaurants in the U.S., and their Hope (Herbs Offering Personal Enrichment) initiative, which partners with local institutions to hire people with special needs. They then teach them how to plant, water, harvest and bag all of the herbs that they use in their restaurants. [...]
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