Three Apps That Are Making Customer Experience More Inclusive

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Jun 23, 2021,09:39am EDT|

Three Apps That Are Making Customer Experience More Inclusive

Adrian Swinscoe
Contributor
Opinions expressed by Forbes Contributors are their own.

Entrepreneurs
I write about customer service and the customer’s experience.

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In a recent prediction, Forrester described 2021 as the year of inclusive customer experience (CX).

When I read that, I wondered if that implied it wasn’t inclusive before.

I’ll leave you to answer that question.

However, putting that to one side, one aspect of inclusivity that is not often discussed is disability.

This is something that I’ve explored before in:

  • ‘Does The Hospitality And Service Industries [...]

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