Local governments that have not begun the process of assessing their ADA compliance should start now.
March 15, 2019 •
Don Torrez, CivicEngage
Your community would never think to build a new office building without installing a wheelchair accessible ramp. Nor would it disallow a visually-impaired child to be accompanied by his or her seeing eye dog during an afternoon recreation activity. For all of the accommodations that your local government enforces for the approximate 19 percent of the non-institutionalized citizens living with a disability or physical impairment, why should accessibility and inclusion stop when a citizen moves from interacting in the physical world to the digital world?
Today, more than ever before, local governments are meeting the expectations of digitally-minded citizens by providing a higher number of digital self-service solutions. The days of walking into city hall to obtain a building permit or dog license are being replaced with mobile-responsive online form submissions and citizen request management tools that can turn a Tweet into a service request. The [...]