Accessible and Inclusive Travel Community and Directory
Airbnb listings aren’t required to comply with the ADA.
Mason Ameri, Rutgers University Newark and Douglas L. Kruse, Rutgers University
“How could you see my listing if you’re blind?”
“I’d have to check with our insurance company to see if we’re covered to host guests with disabilities.”
“Does the dog drive?”
Those are three typical responses we got from Airbnb hosts while posing as guests with disabilities for a study we conducted on the home-sharing service. Some hosts were willing to accommodate us. Some were uneasy. Some were insensitive. We effectively became Airbnb’s secret shopper – even secret [...]