Structured Negotiation Helps Parties Improve CVS Kiosk Accessibility Strategy used by CVS and National Federation of the Blind after a filed lawsuit

Structured Negotiation Helps Parties Improve CVS Kiosk Accessibility Strategy used by CVS and National Federation of the Blind after a filed lawsuit

Posted on June 20, 2024

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This is an article about check-in kiosks in Minute Clinics inside CVS pharmacies that did not work for blind people. A lawsuit was filed because the kiosks were not accessible. The National Federation of the Blind got involved in the lawsuit. When that happened, everyone decided to work together to try to resolve the case. They used the Structured Negotiation process and the case was settled. CVS agreed to remove the kiosks over the next eighteen months. Any technology that replaces them will work for blind people and not sacrifice privacy or independence. The settlement is one of many that CVS has reached in Structured Negotiation. CVS also worked with the blind community on its SpokenRx talking prescription label program.

Congratulations CVS and the National Federation of the Blind for reaching agreement to improve kiosk accessibility at Minute Clinics in CVS stores. The agreement was reached with the help of the Structured Negotiation process.

Structured Negotiation is a collaborative process that helps people and organizations avoid the expense, time, and stress of litigation to [...]

Read article at lflegal.com

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