Steps to Resolve Hotel ADA Complaints – Wheelchair Travel

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The first set of ADA Accessible Design Standards were put in place nearly 30 years ago, and the grace period for hotels to reach ADA compliance is over. Travelers should expect consistency in the design of accessible hotel rooms and bathrooms, regardless of which hotel they select. Unfortunately, many hotels have not adhered to the ADA standards, causing problems for travelers with disabilities.

If and when you encounter an ADA violation that limits or restricts your use of a hotel room, you should not remain silent. Follow these steps to resolve accessibility issues, whether before, during or after your stay.

Before Your Stay: Avoiding Accessibility Issues

Here are three things you can do to prevent an ADA violation at a hotel from ruining your vacation.

  • Select a hotel that has been recommended and tested by a friend or family member who understands your accessibility needs.
  • Search the internet for reviews and photographs of the accessible room features and hotel services and amenities before booking your stay. Get started by looking through the large directory of wheelchair accessible hotel reviews on this website.
  • Call the hotel directly and ask for specific information like bed height, shower design, door width, swimming pool accessibility, etc. Hotels are required [...]

    • Read article at wheelchairtravel.org

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