Room at the Inn: ADA Considerations for Places of Lodging
By Susan Lacke
Published October 21, 2020
As places of public accommodation, hotels, inns, motels and other facilities offering sleeping rooms for short-term stays are required to provide accessible lodging options for people with disabilities. To make it easier for people with disabilities and other accessibility needs to travel, the Americans with Disabilities Act (ADA) requires that accessible rooms be “dispersed among the various classes of guest rooms” and requires hotels to provide people with disabilities “choices of types of guest rooms, number of beds and other amenities comparable to the choices provided to other guests.”
ADA compliance in lodging is more than simply providing an accessible room that follows the ADA technical standards, however. Accessibility must be included in all aspects of the traveler’s experience, from reservations to checkout.
Here are steps that owners of hotels, motels, inns and other types of lodging can take to improve accessibility
Before the stay
- On websites, brochures and other materials, identify and describe the accessible features of [...]