Where do I send airline disability complaints? Will the government protect my rights?
Airlines violate the Air Carrier Access Act at the expense of disabled travelers every day. Most travelers take these violations in stride and put the negative experiences behind them. As a result, airlines have little incentive to comply with the law. This article outlines the process for enforcing your rights under the ACAA and holding airlines responsible for any violations.
If you are unfamiliar with the ACAA, please read the Summary of wheelchair travelers’ rights under the Air Carrier Access Act. The linked article will bring you up to speed [...]