Providing Accessible Service in Amusement Parks
June 21, 2019 Greg Thomson
Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. Our last article outlined accessible information in amusement parks. In this article, we cover best practices for accessible service in amusement parks. In particular, we look at how staff can find ways to make their premises welcoming to clients who need accessible features that an amusement park does not have yet.
Providing Accessible Service in Amusement Parks
Service Animals, Support Persons, and Assistive Devices
Parks must welcome all guests who enter with assistive devices, support persons, or service animals. If parks choose to waive or reduce fees for support-person tickets, they should advertise this pricing. Service animals are legally permitted in all areas open to the public, including dining areas. Park staff and websites should alert guests to the locations of all nearby service animal relief areas.
Structural Features
If parks have any accessible structural features, staff should know what and where they are. For example, staff should know where guests can find accessible parking, entrances, and washrooms.
Staff Assistance
Furthermore, parks must train their staff to interact with guests who have disabilities. Training should show [...]