Passenger kept from boarding after Jetstar’s refusal to assist with wheelchair makes discrimination complaint

Exclusive: Complaint lodged with human rights commission after man turned away at gate of Sydney airport flight

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A passenger with a disability has lodged a discrimination complaint after he was turned away at the gate when trying to board a Jetstar flight in Sydney.

Tony Jones, who suffered a spinal cord injury after falling off a balcony at the age of 18 and has since relied on a wheelchair, said he had contacted the airline to organise assistance in advance of his flight to Ballina in May last year.

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