New York A.G. Announces Comprehensive Web Access Settlement – Law Office of Lainey Feingold

New York A.G. Announces Comprehensive Web Access Settlement

Posted on September 2, 2009

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This is an announcement from the state of New York. The attorney general settled a case with HSBC. The company will make changes to its website so it is easier to use. HSBC will also provide better customer service to deaf customers. It will also give blind customers braille and other formats when necessary. [Back to Press Release]

Congratulations to New York State Attorney General Andrew M. Cuomo’s office for its announcement this week of a comprehensive accessibility settlement with HSBC Card Services. Read the NY A.G.’s press release. The settlement, negotiated by attorney Jeffrey Powell in the Bureau of Consumer Frauds and Protection, addresses web accessibility, alternative formats for visually impaired customers, relay service for deaf and hearing impaired customers, and other important accessiblity issues. Under the Agreement, the HSBC web site will satisfy Conformance Level AA of the Web Content Accessibility Guidelines (WCAG) 2.0, promulgated by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (w3c) no later than May 31, 2010.

The HSBC announcement continues the New York State Attorney General’s office leadership role in the field of web accessibility enforcement that began [...]

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