Netflix’s New Director Of Product Accessibility Heather Dowdy Opens Up About Being A CODA, Making Netflix Accessible To All And More

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Diversity, Equity & Inclusion

Netflix’s New Director Of Product Accessibility Heather Dowdy Opens Up About Being A CODA, Making Netflix Accessible To All And More

Steven Aquino
Contributor
Opinions expressed by Forbes Contributors are their own.

Steven covers accessibility and assistive technology.

May 19, 2022,11:43am EDT|

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Netflix

What Band-Aid is to bandaids and Kleenex to facial tissue, Netflix is to streaming video. All are so synonymous with their respective products that they transcend from mere brand to cultural icon. Everyone knows Kleenex. Everyone knows Netflix. They define what they represent.

In Netflix’s case, however, a lesser-known element of the company is their commitment to accessibility and serving the disabled community. Overseeing said commitment falls under the purview of Heather Dowdy, Director of Product Accessibility at Netflix. She joined Netflix last August from Microsoft, where she spent almost five years working on accessibility in various capacities. In a blog post published on Thursday, Global Accessibility Awareness Day, Dowdy shares her personal connection with disability—like me, she’s a lifelong CODA—before announcing Netflix’s latest plans to make its content more accessible and [...]

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