Nathalie Allport-Grantham refuses help from airport staff

LifeWoman with invisible disability calls for awareness after being denied help by airport staff

Posted by
Megan Murray
4 years ago

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A woman who suffers from an invisible disability has called for better training for airport staff after being refused the wheelchair access she had applied for and told she was “wasting time”. 

They say don’t judge a book by its cover, and when it comes to invisible disabilities this saying couldn’t be truer.

At first glance, Nathalie Allport-Grantham doesn’t appear to have any obvious ailments. But in reality, the 23-year-old suffers from a number of debilitating conditions meaning that extensive walking or heavy lifting could cause dizziness, fainting or even the rupturing of organs.

But when boarding a flight to Nice in France on 31 December with her boyfriend, Allport-Grantham was severely let down by Stanstead Airport and its staff after being denied the support she had pre-applied for.

Allport-Grantham requested wheelchair assistance when purchasing her Ryanair flight, which should have guaranteed wheelchair access to the boarding area and further support to climb the stairs of the plane and help to lift her bags.

However, after being initially wheeled to the gate by her boyfriend, an [...]

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