More in this section
Manitoba Hydro’s Accessibility Plan 2021–2022
Part 1 – Baseline report
Overview of programs and services
Manitoba Hydro’s mandate is to provide for the continuance of a supply of energy to meet the needs of the province and to promote economy and efficiency in the development, generation, transmission, distribution, supply and end-use of energy. The corporation strives to be recognized as a leading utility in North America with respect to safety, reliability, rates, customer satisfaction and environmental leadership.
Manitoba Hydro operates in all regions of the province, and strives to establish cooperative relationships with all customers, suppliers and other stakeholders, aimed at achieving the Corporate Vision.
Accessibility achievements/accomplishments to date
Manitoba Hydro continues to identify, remove and prevent barriers to people with disabilities. All public requests are tracked in an Accessibility Request Registry and over the past four years the corporation has received over 120 requests throughout the province. The feedback provided helped remove barriers in the areas of customer service, built environment, and accessible formats. From this information the corporation has taken various steps over the past four years to integrate accessibility into our organization and workplace, including:
- Collaborating with customers and members of the public [...]