Industry Article Highlights Accessible Banking, Concerns over Legal Risk
Financial services have harnessed technology to usher in ease and convenience for many. But millions of people in the United States alone may not be able to bank online—or at least, not as easily. And that puts banks, credit unions, and other financial services at risk of legal action.
As online banking accelerates, so does the need for accessible banking
Traditional, in-person banking is becoming a shadow of what it once was, and the financial services industry is now faced with addressing the very real legal need to make their online presences accessible to those with disabilities. If consumers with visual, auditory, mobility, or cognitive challenges are prevented or discouraged from interacting with online banking services, those services could be deemed discriminatory, violating the Americans with Disabilities Act. Not only do inaccessible websites and apps present legal risks, but financial and marketplace risks as well.
So, what should banks do?
This week’s National Mortgage News article, New Legal Risk for Banks: Websites the Disabled Can’t Access, provides an excellent summary on how those in financial services are approaching the issue of accessible banking. We are pleased that [...]