In New Interview, ZVRS And Purple Communications Chief Exec Sherri Turpin Talks The Future Of Video Relay Services

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In New Interview, ZVRS And Purple Communications Chief Exec Sherri Turpin Talks The Future Of Video Relay Services

Steven Aquino
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Opinions expressed by Forbes Contributors are their own.

Steven covers accessibility and assistive technologies.

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Feb 17, 2022,02:45pm EST|

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The FCC will soon make a determination on funding video relay services for Deaf and hard-of-hearing … [+] people.

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In a story that ran in this space last August, Sherri Turpin, who’s chief executive at ZVRS and Purple Communications, talked with me about the importance of providing accessible telecommunications systems for the Deaf and hard-of-hearing communities. Turpin’s company, founded forty years ago in 1982, specializes in video relay services (VRS) for the Deaf and hard-of-hearing. Turpin noted in our interview last year that “most” of the members of her executive team is Deaf.

At a high level, video relay service is effectively FaceTime for phone calls. It’s conceptually similar to text-based relay services, insofar as they allow Deaf and hard-of-hearing people to “call” one another on the telephone. The difference is that rather than use a TDD for textual communication, you [...]

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