How to make customer service accessible
See also https://www.aoda.ca/customer-care-guide/
How businesses and non-profit organizations can meet the accessible customer service standard by creating a policy and a plan to train staff on how to serve people with disabilities.
People with Disabilities
1 in 7 people in Ontario has a disability. That’s almost 2 million Ontarians. By 2036, that number will rise to 1 in 5 as people age.
Over the next 20 years, aging Ontarians and people with disabilities will represent 40% of total income in Ontario. That’s $536 billion.
People with disabilities are a growing market that businesses can’t afford to overlook.
Ontario has laws to ensure all Ontarians can access your organization’s goods, services or facilities.
Barriers to Accessibility
Barriers to accessibility are obstacles that make it difficult — sometimes impossible — for people with disabilities to do the things most of us take for granted, like shopping, working or taking public transit.
For example, a clothing store with a no-refund or return policy creates a barrier if the fitting rooms are not wheelchair accessible and a person can’t try on the clothes before purchasing them. Providing exemptions to this policy removes the barrier.
A dance studio offers their class schedule in paper format at the front desk. [...]