Five ways Singapore builds disability inclusive services
Gloria Chua, Product Designer, Experience Strategy and Design at GovTech Singapore explains.
31 Aug 2020
Digital Gov
One billion people in the world live with some form of disability, according to the World Bank. How can governments ensure their services are accessible to all?
“Focusing on accessibility is completely aligned with that goal of developing better and higher quality products,” said Gloria Chua, Product Designer, Experience Strategy and Design at GovTech Singapore.
Speaking at the Inclusive Business Forum 2020 on workplace disability inclusion, GovTech shared five steps it has taken towards building more inclusive products and services. The Forum was organised by SG Enable, an agency that enables people with disabilities.
1. Test
GovTech built its own tool to help create more inclusive products. The tool, Purple HATS, automatically conducts accessibility tests when building a digital service, so developers can build inclusivity into the product development process more systematically.
2. Be conscious of who you’re excluding
Developers need to be conscious of who they might unintentionally exclude with each product. “When we first think about [...]