Experiencing digital accessibility first-hand
Emily Ball, Posted on: 18 May 2016
Access needs, User research
Emily Ball, a senior user researcher working on digital services to help resettle Syrian refugees, reflects on how colleagues in Home Office Digital are increasing their understanding of what it means to create services that are accessible to all.
I’m on a train to Manchester for some usability research sessions and I’m feeling apprehensive. I’m reflecting on how far we’ve come in the last 6 months in increasing our understanding of access needs. Yet we’re still finding recruiting participants with access needs very tricky and this week’s research is no exception.
Access needs leads
Over the last six months, colleagues in Home Office Digital’s research and design team have doubled their efforts on accessibility testing and design. We’ve increased both our own and our development team’s awareness of digital accessibility; and an agreement’s been made, across Home Office Digital, to include at least one participant with access needs in every round of research.
To support one another in this and explore new approaches in recruiting [...]