Executive Summary | American Foundation for the Blind

Making Digital Information Available to All: Continuing the Story With American Foundation for the Blind’s Diary Study

People use websites, mobile apps, kiosks, and digital documents to accomplish many tasks. However, many of these digital tools are not accessible for people with disabilities. People who are blind or have low vision can have trouble buying things or getting services when companies use inaccessible digital tools.

About AFB’s research on this: In April of 2023, the American Foundation for the Blind (AFB) published a report from its Barriers to Digital Inclusion Survey. It showed that many people who are blind or have low vision face frequent problems using websites and mobile apps. In November 2023, AFB researchers built on these findings by having 20 people, all blind or low-vision, fill out daily diaries for 10 days. The participants told us how many times they used digital tools each day, and how many times they had an accessibility problem. Digital tools included websites, mobile apps, kiosks (like digital point-of-sale or check-in systems), and digital documents. The participants told us what they did to resolve accessibility problems, how long it took to fix or try to fix each problem, and whether or not they ended [...]

Read article at staging.afb.org

Article Taxonomies