E*Trade Digital Accessibility Settlement Agreement – Law Office of Lainey Feingold

E*Trade Digital Accessibility Settlement Agreement

Posted on June 21, 2016

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This is a settlement agreement between E*Trade and two blind customers.  The agreement is about E*Trade’s website, mobile applications and online trading platform. E*Trade has agreed to make these services accessible and usable for disabled customers.  This agreement was reached in Structured Negotiation.  No lawsuit was needed. Lainey Feingold and Linda Dardarian are the lawyers who worked with the bank on this effort.  The blind customers are Victor Tsaran and Pratik Patel [Back to the settlement agreement]

The settlement agreement posted here details E*Trade’s commitment to improving the accessibility and usability of its website, mobile application and online trading platform for customers who are blind. The agreement was reached in Structured Negotiation; no lawsuit was needed or filed. The Law Office of Lainey Feingold and Linda Dardarian, of the Oakland civil rights firm Goldstein, Borgen, Dardarian and Ho represented Pratik Patel and Victor Tsaran, two E*Trade customers, in the negotiation. E*Trade will be using the Web Content Accessibility Guidelines 2.0, Level AA as its accessibility standard. The agreement identifies the International Standards Organization (ISO) 14289, also known as PDF/UA (PDF/Universal Accessibility) standard as the standard for PDF accessibility.

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