DWP policy of cold-calling disabled people over benefit claims to end
Imported
DWP backed down before legal challenge by claimant who felt pressured into accepting lower benefit offer
The Department for Work and Pensions has agreed to change its controversial policy of cold-calling vulnerable and disabled people and trying to persuade them to accept lower benefit claims than they are legally entitled to.
The Guardian revealed last year that scores of disabled people who had appealed against a DWP decision on their benefit claim were called by officials and offered “decide right now” offers to abandon the appeal before it reached tribunal.
Related: Benefits claimants suffering under end-of-life DWP rule
