CVS, feds reach agreement on vaccine portal accessibility – ABC News

CVS, feds reach agreement on vaccine portal accessibility

CVS Pharmacy has reached a settlement with federal prosecutors that will ensure the company’s online vaccination scheduling portal remains fully accessible to people with disabilities

ByThe Associated Press

April 11, 2022, 6:20 PM
• 2 min read

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ABCNews.com

PROVIDENCE, R.I. — CVS Pharmacy has reached a settlement with federal prosecutors that will ensure the company’s online vaccination scheduling portal remains fully accessible to people with disabilities, officials said Monday.

The U.S. attorney’s office in Rhode Island alleged the company, which operates nearly 10,000 retail pharmacies nationwide, was in violation of the Americans with Disabilities Act because the portal was not accessible to people who use screen reader software designed for the visually impaired, and to those who have difficulty using a mouse.

Also, on the page where users can schedule an appointment time, screen reader users were told that all available times were checked, even though the user had not made a selection, [...]

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