Business Civil Rights Technology
Court Says Domino’s Pizza Website Must Be Accessible to the Blind
January 15, 2019January 16, 2019
KARINA BROWN
disability, fast food, internet, Ninth Circuit
(CN) – Domino’s Pizza must make its
website and mobile app accessible to blind people using screen-reading
software, the Ninth Circuit ruled Tuesday.
Guillermo Robles, a blind man, filed a federal lawsuit against Domino’s in September 2016, claiming the company thwarted him twice when he attempted to order a customized pizza. Its website and mobile app didn’t work with screen-reading software, which vocalizes visual information on websites. The company also offered online-only discounts, which Robles said were effectively off-limits for him. Robles claimed Domino’s violated the Americans With Disabilities Act and should make its online presence compatible with Web Content Accessibility Guidelines – private industry standards that have been widely adopted by federal agencies.
Robles’ attorney, Joe Manning, Jr., said
in an interview cases like his will become even more relevant as technology
progresses, offering new ways to access services and products. He pointed to
mobile apps that help shoppers navigate the aisles of grocery stores and let
Starbucks customers order ahead and skip the line to pick up their [...]