Contacting Organizations about Inaccessible Websites | Web Accessibility Initiative (WAI) | W3C

Contacting Organizations about Inaccessible Websites


This document describes steps to help you report website accessibility problems:

  • Identify key contacts
  • Describe the problem
  • Follow-up as needed
  • Additional tips include:

    • Consider what approach will get the results you want
    • Keep records of all communications for possible follow-up
    • Encourage others to also provide feedback to the organization
    • Use the sample emails provided below

    Page Contents

    • Introduction
    • Consider Your Approach
    • Identify Key Contacts
    • Describe the Problem
    • Include Sources for More Information
    • Request Reply
    • Follow-Up as Needed
    • Sample Emails


    This document shows you how to encourage organizations to make their website accessible. Contact organizations when you find accessibility barriers on their website.

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