Charles Schwab Web Accessibility Agreement – Law Office of Lainey Feingold

Charles Schwab Web Accessibility Agreement

Posted on May 2, 2012

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This is the Charles Schwab settlement agreement about the accessibility of its website. Schwab agreed to make changes to its website to make it easier for people with visual impairments to use the site. Lainey Feingold was the lawyer for a blind Schwab customer. No lawsuit was filed. Instead, a formal process known as Structured Negotiations was used.

Posted here is the settlement agreement between Charles Schwab and one of its blind customers about website accessibility. Schwab engaged in the Structured Negotiations process with the Law Office of Lainey Feingold and has made a significant commitment to ensuring that its website is inclusive for all customers. Schwab has begun making site enhancements and will continue doing so. The company has adopted WCAG 2.0 Level AA as its web accessibility standard.

  • Read the May, 2012 press release about the Schwab initiative
  • Visit the Accessibility Page on the Charles Schwab website now
  • Read a Simplified Summary of this Document, a feature of LFLegal designed to meet WCAG 2.0 Success Criteria 3.1.5 (Level AAA)


This Settlement Agreement (hereinafter “Settlement Agreemen”) and the related and incorporated document entitled Confidential Addendum to Settlement Agreement (collectively referred to herein as [...]

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