Channel 4 subtitles to remain unavailable until mid-November

Subtitles, audio descriptions and signed broadcasts are likely to remain unavailable to viewers of Channel 4 until mid-November, after an incident in September severely affected the broadcaster’s output.

A month on from a fault at Red Bee Media’s west London headquarters, which also led to problems with the transmission of BBC and Channel 5 shows, accessible programming remains unavailable. More than 500 complaints have been logged by Ofcom.

In its latest statement, Channel 4 apologised for the issue, saying it realised it was “incredibly frustrating” for viewers and engineers were working “around the clock” to resume normal service. [...]

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