Caught in a blame game over my lost £3,000 wheelchair

Segway blames UPS … and it won’t pay compensation

I am a sporty wheelchair user and rely on an adapted Segway to reach the great outdoors. This was “lost in transit” by UPS on its way to a repair five months ago. It’s worth several thousand pounds and I’m stuck without it. Segway had arranged for UPS to collect it from my home. Since then, I have chased both companies to no avail. UPS will not deal with me directly because I wasn’t the sender, and Segway tells me UPS requires a further 10 weeks to investigate.
NW, Eastbourne

Your disgraceful plight [...]

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