Segway blames UPS … and it won’t pay compensation
I am a sporty wheelchair user and rely on an adapted Segway to reach the great outdoors. This was “lost in transit” by UPS on its way to a repair five months ago. It’s worth several thousand pounds and I’m stuck without it. Segway had arranged for UPS to collect it from my home. Since then, I have chased both companies to no avail. UPS will not deal with me directly because I wasn’t the sender, and Segway tells me UPS requires a further 10 weeks to investigate.
NW, Eastbourne
Your disgraceful plight dragged on for a further two months after I got involved. Segway told me that it was at the mercy of UPS and its dilatory timescales and, at one point, claimed that it’s not liable for loss or damage of products in transit. That’s nonsense. It is responsible for ensuring its customers get what they pay for. If a subcontractor messes up, it should make sure that the customer is not disadvantaged while sorting it out. Segway should therefore have compensated you and claimed the sum back from UPS.
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