Blind Americans Settle Lawsuit against Social Security Administration – Brown Goldstein Levy

Blind Americans Settle Lawsuit against Social Security Administration


March 10, 2020

Agency Will Improve Nonvisual Access to Kiosks

The National Federation of the Blind, America’s civil rights organization of the blind, and two blind individuals, Lisa Irving and Amy Bonano, have reached a court-ordered settlement of the lawsuit they filed in 2017 against the Social Security Administration (SSA). Under the settlement agreement, the SSA will make improvements to the visitor intake processing kiosks (VIPr kiosks) at its field offices so that blind visitors can use the kiosks privately and independently, without revealing personally identifiable information such as their Social Security numbers to third parties like security guards or other office visitors.

The agreement requires SSA to work with a mutually agreeable third-party kiosk accessibility expert to ensure that the kiosks are redesigned to provide an equal opportunity for blind users. Anticipated modifications include improved Braille and audio instructions and a headphone jack through which audio instructions and information can be spoken to blind users in English or Spanish, with other languages to be added as appropriate and available. Blind users will therefore be able to enter required intake information, including their Social Security number, with complete privacy and independence. The redesigned kiosks will [...]

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