#
Digital Transformation
#
CX
#
DEI
Australia leads the charge in the digital accessibility revolution
Thu, 9th Oct 2025
By Peter McGauran, Sales Director APAC, Smart Communications
Accessibility is more than compliance, it is a call for inclusion
About 4.4 million Australians (18% of the population) live with some form of disability. Many of them deal with limited access to, or even total isolation from, the online world. As more essential services become digital, the need for inclusive digital design and communications has never been more pressing. This is especially true for Australia where 1 in 6 people are over 65 years old and face similar challenges, such as declining vision and hearing, reduced motor skills, and memory issues.
Thankfully, Australia is embracing the global push for digital accessibility, combining innovation and empathy to build a digital landscape where no one is excluded. The Australian government implemented the Web Content Accessibility Guidelines (WCAG) 2.2 as a clear framework to ensure digital content is perceivable, operable, and understandable for all. These standards aim to reduce website duplication, simplify navigation and make it easier for all Australians to access information online.
Accessible digital experiences directly impact the ability of aging individuals and those living with disabilities to access essential services, interact [...]