AI's Inclusive Touch: Transforming Customer Service For Individuals With Disabilities

Edit Story

ForbesInnovation

AI’s Inclusive Touch: Transforming Customer Service For Individuals With Disabilities

Raghu Ravinutala
Forbes Councils Member

Forbes Technology Council

COUNCIL POST
Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author.

| Membership (fee-based)

Click to save this article.

You’ll be asked to sign into your Forbes account.
Got it

Feb 16, 2024,08:00am EST

  • Share to Facebook
  • Share to Twitter
  • Share to Linkedin

Raghu Ravinutala is the CEO and Co-Founder of Yellow.ai, a global leader in generative AI-powered customer service automation.

getty

Until now, discussions regarding AI in customer service have predominantly centered on its capacity to bring about cost savings and streamline processes. That’s understandable, as generative AI is fundamentally transforming the dynamics of contact centers, markedly enhancing the overall customer experience and exerting a notable influence on business outcomes. With mounting proof of its benefits, AI is now being recognized as indispensable for effective competition, enabling swifter and more precise customer support.

But what is often lost in these discussions is that the scope of these transformations extends far beyond efficiency. With widespread AI adoption, we are on the cusp of something even more important: a more inclusive digital world.

Why Accessibility Is More Crucial Now [...]

Read article at forbes.com (Provides limited free articles.)

Article Taxonomies

Categories: ,
Fatal error: Uncaught Error: Object of class WP_Error could not be converted to string in /home/webable/www/www/wp-content/themes/webable/content-mcm.php:65 Stack trace: #0 /home/webable/www/www/wp-includes/template.php(812): require() #1 /home/webable/www/www/wp-includes/template.php(745): load_template('/home/webable/w...', false, Array) #2 /home/webable/www/www/wp-includes/general-template.php(206): locate_template(Array, true, false, Array) #3 /home/webable/www/www/wp-content/themes/webable/single-mcm_article.php(15): get_template_part('content-mcm') #4 /home/webable/www/www/wp-includes/template-loader.php(106): include('/home/webable/w...') #5 /home/webable/www/www/wp-blog-header.php(19): require_once('/home/webable/w...') #6 /home/webable/www/www/index.php(17): require('/home/webable/w...') #7 {main} thrown in /home/webable/www/www/wp-content/themes/webable/content-mcm.php on line 65