AI's Inclusive Touch: Transforming Customer Service For Individuals With Disabilities

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AI’s Inclusive Touch: Transforming Customer Service For Individuals With Disabilities

Raghu Ravinutala
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Feb 16, 2024,08:00am EST

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Raghu Ravinutala is the CEO and Co-Founder of, a global leader in generative AI-powered customer service automation.


Until now, discussions regarding AI in customer service have predominantly centered on its capacity to bring about cost savings and streamline processes. That’s understandable, as generative AI is fundamentally transforming the dynamics of contact centers, markedly enhancing the overall customer experience and exerting a notable influence on business outcomes. With mounting proof of its benefits, AI is now being recognized as indispensable for effective competition, enabling swifter and more precise customer support.

But what is often lost in these discussions is that the scope of these transformations extends far beyond efficiency. With widespread AI adoption, we are on the cusp of something even more important: a more inclusive digital world.

Why Accessibility Is More Crucial Now [...]

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