Accessibility Strengthens the User Research Practice

Inclusive Design

Accessibility Strengthens the User Research Practice

February 24, 2020 | Written by: Meghan Grable

Categorized: Inclusive Design | User Experience

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Inclusive design is the buzz term around the design community. Inclusive design can be interpreted in many different ways and have numerous outcomes. When narrowing the scope to user research, though, how does inclusive design make an impact?

As a user researcher, it is critical to talk with people using various offerings to understand their pain points and uncover areas of opportunity. This seems like a simple task but requires a ton of organization and preparation to run a successful ‘study’. The most important piece of this preparation work is finding individuals with diverse abilities to interview and with whom to test. The simple act of communicating with someone with a different set of skills or abilities can surface major accessibility concerns that should be addressed within the beginning design phase of a project.

The insights captured by talking with a diverse group of [...]

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