Accessibility of Tram Services | Victorian Auditor-General's Office

Accessibility of Tram Services

Tabled: 15 October 2020


Are tram services meeting the accessibility needs of passengers with mobility restrictions?

Why this audit is important

Melbourne’s tram network is a crucial public transport mode, with 205 million trips taken each year.

In Victoria, 17 per cent of the population lives with some form of disability.

The Disability Discrimination Act 1992 (DDA) requires that all tram stops must be fully compliant with the Disability Standards for Accessible Public Transport 2002 (DSAPT) by 31 December 2022 and all trams must be DSAPT compliant by 31 December 2032.

Notwithstanding these legislative requirements, a person with a mobility restriction cannot have, in any practical sense, an accessible tram journey without both a level-access stop and a low-floor tram.

Who we examined

  • Department of Transport (DoT)
  • Yarra Trams (YT), which operates the tram network through a franchise agreement with DoT.


What we examined

  • DoT and YT’s progress on complying with tram accessibility requirements
  • DoT and YT’s strategies, plans and programs to achieve compliance with the legislated disability standards.

What we concluded

Tram services are not meeting the accessibility needs of passengers with [...]

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