Accessibility and me: Dealing with dyslexia – Accessibility in government

Accessibility and me: Dealing with dyslexia

Accessibility and me: Dealing with dyslexia

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Guest author, Posted on: 15 November 2016

Categories:
Access needs, Accessibility, Accessibility and Me, Assistive technology

A computer set up for using voice-dictation software

In this latest post in our Accessibility and Me series, we speak to a case manager at HM Revenue & Customs who has dyslexia and uses voice-dictation software Dragon. We talk to them about access requirements, the technology they use and what designers and developers can do to meet their needs.

Tell us about yourself

I’ve worked in HMRC and its predecessor department for around 11 years.

The area I work in is responsible for delivering interactions with a key selection of our customers. This work links to criminal and civil actions, which is part of one of the biggest work areas in HMRC.

In my role as a case manager, I manage more than 150 staff across the country. They deal with forecasting, complaints, ministerial correspondence and other key sensitive projects.

I was diagnosed as having dyslexia at the age of 8, when I noticeably began to struggle at [...]

Read article at accessibility.blog.gov.uk

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