A Voice Biometrics system that works with non-verbal speakers
Written on 21 June 2021.
What are the difficulties when accessing services over the telephone or online?
As a non-verbal communicator, I’ve had a whole host of poor experiences with companies where I can’t service an account through my channel of choice since my Cerebral Palsy limits my ability to speak, as well as my manual dexterity.
One particularly poor experience was with a bank who ‘improved’ its service by moving from a traditional Interactive Voice Response (IVR) where you had to select ‘1’ to find out your balance, to a system that relied [...]