4 Reasons Why Businesses Should Care About Disability Issues – Forbes

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Feb 21, 2022,12:47pm EST|

4 Reasons Why Businesses Should Care About Disability Issues

Andrew Pulrang
Opinions expressed by Forbes Contributors are their own.

Diversity, Equity & Inclusion
Exploring disability practices, policy, politics, and culture.

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Disability issues like accessibility, equal service, and employment rights are important to disabled people. But are they really important to anyone else?

Businesses are legally required to follow the Americans with Disabilities Act, state civil rights laws, and sometimes local accessibility standards as well. But there are ways to “comply” with these laws and regulations with only minimal attention and care. And too many businesses still tend to think of accessibility and disability accommodations as semi-voluntary “good deeds.”

Disability advocates have for decades asserted that accommodating disabled employees, properly serving disabled customers, and otherwise taking disability rights issues seriously is “good for business.” But why, exactly? Disability awareness is a subject that slips much too easily into abstraction and vague moralizing. So it never hurts to get more specific by reviewing some basic facts about disability and businesses today.

These four points are pretty obvious, or they should be. But we rarely think of them all together, and seldom [...]

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